Balance Copper Lux Hybrid 14"

What to Expect

Mattress Dimensions: Due to differences in materials and construction, mattress dimensions can vary by manufacturer, with an industry standard of 1-inch tolerance. Diamond Mattress mattress sizes are:

• Twin: 38”x 74”
• Twin XL: 38”x 80’
• Full: 53”x 74”
• Queen: 60”x 80”
• King: 76”x 80”
• Cal. King: 72”x 84”

Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may take time to get your body accustomed to your new bed. This period typically varies from 1 to 4 weeks as your muscles and joints adjust.

Mattress Care

Do not:

• Allow your mattress or foundation to become stained, soiled or unsanitary. This will void your warranty
• Jump or stand on your Diamond Mattress Sleep Set. Misuse of this kind could cause unnecessary
• Use dry cleaning fluid on your mattress. Such chemicals can damage the components of your mattress.
• Place your mattress on any uneven surfaces.
• Smoke in bed or expose your mattress to flames of any kind.

Proper Frame is Necessary: A stable, supportive frame is necessary to prevent sagging. To comply with the warranty, Queen and King size beds must be on a frame that has solid center support. The Queen must have at least one center support leg, and the King must have at least two legs to ensure proper bed support. Make sure that all the legs are level.

Proper Foundation: It is important to replace an existing box spring with a new model when investing in a new mattress. Using an old boxspring with a new mattress has three disadvantages:

• The new mattress may feel different once it is set up at home.
• The old box spring may not have the proper support and will thus negatively affect the feel of the new mattress.
• The new mattress may to sag or wear more quickly

Move Mattress Correctly: Do NOT fold, bend, or curl your mattress. Damages inflicted while improperly moving your mattress voids your warranty.

Frequently Rotate Mattress: Rotating our mattress equalizes the natural compressions that normally occur.

Warranty

We warrant your new Diamond Mattress mattress or foundation (the “Products”), except for bed handles, cover fabrics and corner guards, to be free from defects in material and workmanship (“defects”) existing at the time of manufacture and appearing within the applicable warranty period. There is a 20 year warranty on Diamond Mattress Products.

What is covered under the warranty

Mattress

• Body impressions at or greater than: Warranty A: Quilted top, greater than 1-1/2 inches, or Warranty DC: Smooth top, greater than 3/4”
• Coils or wires that are loose or protruding through the fabric.

Foundation

• Splitting wood, loose or sagging beams.
• Wood or metal protruding through the fabric.
• Covered for 2 years from purchase date.

What is NOT covered

This warranty does NOT cover claims for the following issues:

• Normal body impressions (refer to WHAT TO EXPECT above).
• Products that are stained, soiled, burned, or in unsanitary condition
• Resulting from comfort / preference of firmness.
• With structural damage caused by an incorrect bed frame. Damage due to an incorrect or old foundation.
• Damage due to improper care and misuse of your mattress (see MATTRESS CARE above).
• Clearance and "As Is" bedding, floor models damaged, or being of border rods or the spring unit, which is caused by improper handling.
• Relating to bed handles or cover fabrics. (Loose stitching does not affect the integrity of the mattress.)

Shipping

Delivery is completely free.

Orders are processed and shipped within 1/2 business days.

7-10 working days for delivery.

This product has free standard (ground) shipping on all domestic orders within the continental United States.

Returns Policy

No Returns accepted. Damaged products must be either disposed or donated.

No cancellation once an order is processed